At Campus Tower Suite Hotel, Safety Comes First
Our commitment to flexibility and safety
At Campus Tower Suite Hotel we take hospitality seriously. While a welcoming live.like.home. stay is always our goal, currently we continue to be focused on responsible practices to ensure guest and Ambassador safety related to COVID-19, norovirus, and inlfuenza.
Your Travel Flexibility
If you are looking to book accommodation with Campus Tower Suite Hotel, you can book with confidence knowing that at this time all of our available, promoted rates are cancellable with 24 hours of advance notice. We know that there remains some essential travel, and that we may be a hotel of choice due to our proximity to the University of Alberta Hospital and the Stollery Children’s Hospital.
In cases where a booking has been prepaid, or a deposit has been accepted for a group booking, the deposit will be held as a credit for one calendar year – to be applied to a future booking or function. The calendar year associated with credit will align with the cancellation date.
For larger group bookings, preparations and ordering of goods begins well in advance of group arrival. In cases of group cancellation, where expenses have been borne by the property on the group’s behalf, the group is advised to contact the property directly to address expenses/charges.
Should you have booked through an online travel agent (OTA), such as Expedia or booking.com, please contact that company directly in order to complete a cancellation or change, according to the terms, conditions and policy of that organization.
Your Travel Safety
At Campus Tower Suite Hotel we have developed and implemented COVID-19, norovirus, and inlfuenza best practices. Rest assured our key guidance aligns with the recommendations from Alberta Health. We ask all guests to exercise personal hygiene best practices, and follow any current local public health orders.
Stay with confidence
enhanced cleaning protocols
Campus Tower Suite Hotel tracks the cleanliness of our property through regular audits and through your guest post-trip survey scores. Our hotel is very competitive about its ratings and scores as we take great pride in maintaining a clean and welcoming environment for our guests. While our regular cleaning protocols are rigorous, we have put additional protocols in place. We have increased the frequency of cleaning key public spaces, wiping down frequently touched items such as elevator buttons and door handles with a bleach-containing, virus-killing formulas.
Personal Hygiene Best Practices
All Ambassadors have been advised of best practices associated with minimizing exposure and spread of germs and associated illnesses. Diligence in regular hand washing, the use of anti-bacterial formulas, coughing or sneezing into their sleeve (never hands) and minimizing face touching has been communicated to our Ambassadors.
Effective immediately, all guests must provide a valid credit card with matching identification card upon check-in. Accepted cards include Mastercard, Visa, American Express, JCB and Discovery Card. Cash and debit can be used as tender at time of check out.